Getting the job done right typically involves communication between co-workers. This is how most companies work. In fact, if there wasn’t any communication between certain company departments, it’s safe to say that nothing would get done (or at least not done right!).
The power of communication in the workplace is undeniable. Yet, there’s a difference between “good” communication and “poor” communication. The Accent Coach, Claudette Roche, elaborates, “Poor communication can quickly result in inefficient systems or productions. This is why automation is becoming so big. There’s less human error and less messaging lost in translation.”
She continues, “It’s kind of funny how communication is one of the most basic and essential skills, but we don’t see it being taught in school. And there are many many adults who can’t communicate well.”
“All in all, good communication means better client relationships, improved collaboration, increased productivity, and so much more,” Roche adds.
In fact, poor communication can leave management dealing with conflict as opposed to actually producing quality work or products. It can have a detrimental impact on profits and employee satisfaction.
“With the whole move toward helping those with mental health issues, I think these big companies are beginning to realize the value of interpersonal relationships, communication, and general wellness of their employees as a whole,” the Accent Coach states.
At the end of the day, good communication between employees and customers leads to better outcomes overall. Roche says, “It’s almost as though it would pay for itself having employees learn communication skills as part of their onboarding process. With fewer miscommunications and improved communication with clients, it can only lead to good things!”
Accent Coach 